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Refund Policy

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🔄 Return & Exchange Policy – Wardah Life

Effective Date: August 6, 2025
Website: www.wardahlife.com

At Wardah Life, your satisfaction is our priority. We stand behind the quality of our fashion products and strive to ensure you are happy with every purchase. If for any reason you are not completely satisfied, we offer a simple and hassle-free Return and Exchange Policy.

✅ 1. Eligibility for Returns & Exchanges

We gladly accept returns and exchanges under the following conditions:

  • The product must be returned within 3 days of receiving your order.

  • The item must be unused, unwashed, and in its original condition with tags and packaging intact.

  • Proof of purchase (order ID or invoice) is required.

  • Items must be returned in the same condition as received.

❌ 2. Items Not Eligible for Return

You cannot return or exchange:

  • Worn, damaged, or washed items

  • Products without original tags or packaging

  • Customized or altered products

  • Clearance or discounted items (unless defective)

  • Products returned after the 3-day window

🔁 3. Exchange Policy

We offer one-time size or product exchange, based on availability. If the desired product is unavailable, we may issue a store credit or suggest alternatives.

⚠️ Exchange items are subject to stock availability and may take additional time for processing and shipping.

🚚 4. Return Process (Step-by-Step)

Step 1: Contact our team within 3 days of receiving your order via:

  • WhatsApp or Call: +8801336568989

  • Inbox us on our official Facebook/Instagram page

  • Email: support@wardahlife.com

Step 2: Mention your order ID, reason for return, and send photos (if applicable).

Step 3: Our support team will guide you through the return or exchange process.

Step 4: Send the item to the return address we provide. Upon receiving and inspecting the item, we’ll proceed with the exchange, store credit, or refund (if applicable).

💸 5. Return Charges

  • If the return is due to a defect or incorrect item sent: We cover the return shipping cost.

  • If the return is due to a change of mind or size issue: Customer bears the return delivery charge.

We keep the process simple and customer-friendly, without hidden fees.

⏱️ 6. Refund Policy

Since we currently offer Cash on Delivery (COD) only:

  • We do not offer direct cash refunds.

  • Instead, eligible returns will be compensated via:

    • Product exchange

    • Store credit/coupon for your next purchase

💬 7. Contact for Returns

For any issues related to returns, exchanges, or complaints:

🛒 Why Shop with Confidence at Wardah Life?

  • ✅ Hassle-Free Returns within 3 Days

  • ✅ Transparent Return Policy

  • ✅ 100% Customer Satisfaction Guaranteed

  • ✅ Friendly Customer Support Team

  • ✅ COD with Easy Exchange Option

Wardah Life – Where Fashion Meets Trust.
Wear what you love, return what you don’t – stress-free.